About the course

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and specialisation in accommodation services, food and beverage and gaming.

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

Possible job titles include:

  • Espresso coffee machine operator
  • Food and beverage attendant
  • Front desk receptionist
  • Front office assistant
  • Function attendant
  • Function host
  • Gaming attendant
  • The guest service agent
  • Housekeeper
  • Restaurant host
  • Senior bar attendant
  • Waiter


What needs to be completed:

15 units must be completed

15 units must be completed:

7 core units

8 elective units, consisting of:

  • 1 unit from Group A
  • 5 units from Group B
  • 5 units from Group B, Group C, elsewhere in SIT Training Package, or any other current Training Package or accredited course.

The job outcome must guide the selection of electives sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.


How do I study?

Flexible study mode will allow you to complete this qualification at your own pace.

Option One: One-on-One Training – In this study mode, you can have the training as an individual. This allows you to have the training delivered at your own pace in the timeframe that suits you. We come to you and deliver training that fits into your work/life requirements. All the assessments are completed at a pace that suits your needs.

  • Delivery mode: Employment based
  • Delivery method: Blended
    • On-the-job training
    • Off-the-job training
    • Online
    • Face to Face

Option Two: Recognition of Prior Learning (RPL)

This option is suitable for an existing employee or who have had lots of experience in the Hospitality industry in the past.

Recognition of Prior Learning means that you don’t require training. Instead, you just need to be assessed on each unit. You will need to draw on all your past experiences so that you can demonstrate that you have already acquired the knowledge and skills. Though, you will be required to demonstrate the required skills for each unit of competencies to gather the evidence.You may be eligible for some units through the RPL process while other units may require some training.